Contact Us

Corporate Head Office

Canada Guaranty Mortgage Insurance Company

1 Toronto Street, Suite 400
Toronto, Ontario
M5C 2V6

Toll Free Business Line:1.866.414.9109
Local Business Line (Toronto):416.640.8924
Local Business Fax (Toronto):416.640.8948

National Underwriting Centre

Toll Free: 1.877.244.8422
Toll Free Fax: 1.877.244.8448
E-mail: underwriting@canadaguaranty.ca

National Underwriting Centre

Toll Free:  1.877.244.8422
Toll Free Fax:  1.877.244.8448
E-mail:  underwriting@canadaguaranty.ca

Hours of Operation

Monday to Friday:  8:00 AM – 10:00 PM (ET)
Saturday:  10:00 AM – 6:00 PM (ET)
Sunday: Closed

 

Holiday Hours

Unless otherwise noted, regular business hours remain in effect.
The National Underwriting Centre will be closed on the following dates:

  • Christmas Day: Monday, December 25, 2023
  • Boxing Day: Tuesday, December 26, 2023
  • New Year’s Day: Monday, January 1, 2024

 


Log in to submit an online application through Canada Guaranty’s Vantage underwriting system.

Leadership Team

Canada Guaranty’s executive team consists of proven leaders with industry experience, knowledge and expertise in structured finance, product development, risk management and mortgage lending.

Photo of Andy Charles, President and Chief Executive Officer. Photo of Andy Charles, President and Chief Executive Officer.
Photo of Andy Charles, President and Chief Executive Officer. Photo of Andy Charles, President and Chief Executive Officer.

Andy Charles

President and Chief Executive Officer

416.640.8931

1.866.414.9109 ext. 8931

andrew.charles@canadaguaranty.ca

Andy Charles is the President and Chief Executive Officer of Canada Guaranty serving in this capacity since 2005. Prior to Canada Guaranty, Mr. Charles was an executive in CIBC’s residential mortgage business for 15 years. In 2005, he joined AIG United Guaranty as President and Chief Executive Officer to establish a third mortgage default insurer in Canada and ended a longstanding market duopoly. Mr. Charles guided the Canadian operation through the global financial crisis and facilitated a successful transition to Canadian ownership under the Canada Guaranty brand. Canada Guaranty has provided high ratio mortgage default insurance to over 350,000 Canadians representing $68 Billion of residential mortgage volumes.

In addition, Andy is a Board Director with Fairstone Bank of Canada serving as the Chair of the Conduct Review Committee and holds a Bachelor of Business Administration from Toronto Metropolitan University (formerly Ryerson University).

In 2012 Mr. Charles was inducted into the Canadian Mortgage Hall of Fame.

Maria Pimenta

Chief Operating Officer

416.640.8937

1.866.414.9109 ext. 8937

maria.pimenta@canadaguaranty.ca

As Chief Operating Officer, Maria leads the Underwriting, Information Technology, Portfolio Insurance, and Claims and Loss Management teams. Maria joined Canada Guaranty at its inception in 2006 (then known as AIG United Guaranty), and from the beginning was involved in critical startup responsibilities, integral to growing the organization. Her more than 25 years of progressive experience and extensive accomplishments in the financial services industry have contributed to effective leadership throughout her career.

Prior to joining Canada Guaranty, Maria managed the Specialized Sales Force at RBC Royal Bank where she oversaw strategic planning, training, analysis, and program development for this team. During her time at RBC, she held various management positions in sales, market planning, and operations.

Maria holds an MBA from Dalhousie University and is a Fellow of the Institute of Canadian Bankers.

Curtis Gergley-Garner

Chief Risk Officer

416.640.8935

1.866.414.9109 ext. 8935

curtis.gergley@canadaguaranty.ca

As Chief Risk Officer, Curtis has more than 20 years of financial services experience. Having worked in both Canada and the United States, his diverse background includes customer and risk analytics, capital and portfolio management (including pricing and risk management for capital markets and consumer loan portfolios), economic and regulatory capital allocation, financial software development, customer up-lift and response analytics, and credit cards portfolio management.

Prior to joining Canada Guaranty, Curtis served as the Director of Risk Methodology and Analytics for Consumer Banking at BMO Financial Group where he led a team that developed and maintained all areas of credit risk and capital analytics, models, strategy, and methodology for more than $190 Billion of consumer loan exposures in Canada and the U.S. Curtis holds an Honours Bachelor of Arts degree in Economics from the University of Calgary and an MA in Economics from Simon Fraser University.

Ben Eaves

Chief Financial Officer

416.640.8942

1.866.414.9109 ext. 8942

ben.eaves@canadaguaranty.ca

With more than 20 years of experience in the financial services industry, Ben Eaves has held increasingly senior finance positions with insurance companies in Canada and Australia after training and qualifying as a Chartered Accountant with PricewaterhouseCoopers. Ben holds a Bachelor of Arts degree in Economics from the University of Western Ontario and is a CFA Charterholder.

Geoff Scott

Senior Vice President, Operations

416.640.8934

1.866.414.9109 ext. 8934

geoff.scott@canadaguaranty.ca

Geoff Scott brings over 25 years of Canadian banking experience to the Canada Guaranty team. Beginning in retail branches at Canada Trust, then moving to e-commerce at Bank of Montreal and mortgage banking at CIBC, he has contributed to every aspect of retail credit. Geoff has led successful mortgage approval teams in Vancouver, Montreal and Toronto. Leading the Underwriting and Technology groups, Geoff is focused on delivering a superior service experience to his customers.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

With more than 30 years of mortgage industry experience, Mary’s dedication and appreciation for developing lifelong client relationships began early. Mary’s career started in the branch network at Meridian Credit Union (Formerly HEPCOE) where Mary learned the value and importance of customer service. Mary also sold Real Estate and obtained her Certified Financial Planning designation in the 90’s. In 2006, Mary joined Canada Guaranty and played a key role in creating a successful new default insurance entrant, while overcoming significant barriers. Throughout the years, Mary has ensured Canada Guaranty established a strong service culture, while overseeing the critical growth of important industry relationships and strategic integrations with Lender partners.

As Senior Vice President of Sales and Marketing, Mary is responsible for all aspects of Canada Guaranty’s growing customer base. Mary is the quintessential champion of the customer and is consistently able to galvanize organizational support for her solutions. Her focused, hands-on, no-task-is-too-small leadership style consistently demonstrates the importance of building a strong, collaborative culture, holding herself and others to the highest standard. Recognized for her energy, positivity, and consummate professionalism, her compassion and ability to inspire and motivate others are exemplary. Her ability to recognize opportunities that create value for customers is complemented by her thoughtfulness, integrity, and a commitment to understanding the unique needs of each partner. Mary has always been focused on ensuring Canada Guaranty supports mortgage professionals with quality information to support their business and, ultimately, Canada’s first-time home buyers.

Mary has continued to share her time and industry knowledge, providing guidance and support to individuals, charities, and organizations within our industry. Her adaptability, determination, and superior work ethic have helped shape Canada Guaranty’s successful trajectory. Mary’s contributions and commitment to excellence were recognized by the industry in 2023 when she was inducted into the Canadian Mortgage Hall of Fame.

Regional Sales Team

Canada Guaranty’s Regional Sales Team is committed to providing you with the personalized service, information and training you need to better assist your clients. Please contact a regional Account Executive for more information about our mortgage insurance products and services. Let us help you find the right solution for your borrowers’ unique needs.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.
Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.

Darren Kirk

Vice President, Regional Sales

403.473.8482

1.866.414.9109 ext. 7003

darren.kirk@canadaguaranty.ca

Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.
Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.

David Napoleone

Director, National Accounts

647.287.8545

1.866.414.9109 ext. 7086

david.napoleone@canadaguaranty.ca

Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.
Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.

Jason Neziol

Director, National Accounts

416.564.7236

1.866.414.9109 ext. 7162

jason.neziol@canadaguaranty.ca

Liz Sanchez Liz Sanchez – Director, National Accounts
Liz Sanchez Liz Sanchez – Director, National Accounts

Liz Sanchez

Director, National Accounts

647.278.3536

1.866.414.9109 ext. 7070

liz.sanchez@canadaguaranty.ca

Photo of Brad Checknita, Director of Sales, Western Canada. Photo of Brad Checknita, Director of Sales, Western Canada.
Photo of Brad Checknita, Director of Sales, Western Canada. Photo of Brad Checknita, Director of Sales, Western Canada.

Brad Checknita

Director of Sales, Western Canada

778.389.4072

1.866.414.9109 ext. 7125

brad.checknita@canadaguaranty.ca

Photo of Mike Klassen, Director of Sales, Eastern Canada Photo of Mike Klassen, Director of Sales, Eastern Canada
Photo of Mike Klassen, Director of Sales, Eastern Canada Photo of Mike Klassen, Director of Sales, Eastern Canada

Mike Klassen

Director of Sales, Eastern Canada

902.403.8086

1.866.414.9109 ext. 7058

mike.klassen@canadaguaranty.ca

Photo of Jamie Woods, Director of Sales, Quebec. Photo of Jamie Woods, Director of Sales, Quebec.
Photo of Jamie Woods, Director of Sales, Quebec. Photo of Jamie Woods, Director of Sales, Quebec.

Jamie Woods

Director of Sales, Quebec

514.476.6849

1.866.414.9109 ext. 7134

jamie.woods@canadaguaranty.ca

Photo of January Bakker, Account Executive, Edmonton and Northern Alberta. Photo of January Bakker, Account Executive, Edmonton and Northern Alberta.
Photo of January Bakker, Account Executive, Edmonton and Northern Alberta. Photo of January Bakker, Account Executive, Edmonton and Northern Alberta.

January Bakker

Account Executive, Edmonton & Northern Alberta

780.224.0723

1.866.414.9109 ext. 7075

january.bakker@canadaguaranty.ca

Photo of Chloé Bélanger, Account Executive, Quebec Photo of Chloé Bélanger, Account Executive, Quebec
Photo of Chloé Bélanger, Account Executive, Quebec Photo of Chloé Bélanger, Account Executive, Quebec

Chloé Bélanger

Account Executive, Quebec

514.298.3571

1.866.414.9109 ext. 7179

chloe.belanger@canadaguaranty.ca

Cory Claypole – Account Executive, Southwestern Ontario
Cory Claypole – Account Executive, Southwestern Ontario

Cory Claypole

Account Executive, Southwestern Ontario

226.338.8513

1.866.414.9109 ext. 7059

cory.claypole@canadaguaranty.ca

Petra Evans – Account Executive, Northern Ontario
Petra Evans – Account Executive, Northern Ontario

Petra Evans

Account Executive, GTA North & Northern Ontario

437.860.8425

1.866.414.9109 ext. 7094

petra.evans@canadaguaranty.ca

Alex Gardner – Account Executive, Atlantic Canada
Alex Gardner – Account Executive, Atlantic Canada

Alexandra Gardner

Account Executive, Atlantic Canada

506.998.1890

1.866.414.9109 ext. 7048

alexandra.gardner@canadaguaranty.ca

Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island. Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island.
Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island. Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island.

Trish Hall

Account Executive, BC – Greater Vancouver & Sea to Sky

604.365.2415

1.866.414.9109 ext. 7037

trish.hall@canadaguaranty.ca

Sophie Lafortune – Account Executive, Quebec
Sophie Lafortune – Account Executive, Quebec

Sophie Lafortune

Account Executive, Quebec

418.561.8865

1.866.414.9109 ext. 7172

sophie.lafortune@canadaguaranty.ca

Kim Lentowitsch – Account Executive, Manitoba & Saskatchewan
Kim Lentowitsch – Account Executive, Manitoba & Saskatchewan

Kim Lentowitsch

Account Executive, Manitoba & Saskatchewan

204.781.9551

1.866.414.9109 ext. 7090

kim.lentowitsch@canadaguaranty.ca

Photo of Michelle Ma, Account Executive, GTA and Northern Ontario Photo of Michelle Ma, Account Executive, GTA and Northern Ontario
Photo of Michelle Ma, Account Executive, GTA and Northern Ontario Photo of Michelle Ma, Account Executive, GTA and Northern Ontario

Michelle Ma

Account Executive, Greater Toronto Area

416.671.8369

1.866.414.9109 ext. 7112

michelle.ma@canadaguaranty.ca

Photo of Annie Maurais, Account Executive, Quebec. Photo of Annie Maurais, Account Executive, Quebec.
Photo of Annie Maurais, Account Executive, Quebec. Photo of Annie Maurais, Account Executive, Quebec.

Annie Maurais

Account Executive, Quebec

514.298.9824

1.866.414.9109 ext. 7018

annie.maurais@canadaguaranty.ca

Photo of Jamie McCarthy, Account Executive, Atlantic Canada. Photo of Jamie McCarthy, Account Executive, Atlantic Canada.
Photo of Jamie McCarthy, Account Executive, Atlantic Canada. Photo of Jamie McCarthy, Account Executive, Atlantic Canada.

Jamie McCarthy

Account Executive, Atlantic Canada

902.401.2266

1.866.414.9109 ext. 7140

jamie.mccarthy@canadaguaranty.ca

Photo of Kevin McGuire, Account Executive, Ottawa Region. Photo of Kevin McGuire, Account Executive, Ottawa Region.
Photo of Kevin McGuire, Account Executive, Ottawa Region. Photo of Kevin McGuire, Account Executive, Ottawa Region.

Kevin McGuire

Account Executive, Ottawa Region

613.716.7346

1.866.414.9109 ext. 7081

kevin.mcguire@canadaguaranty.ca

Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior. Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior.
Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior. Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior.

Lisa Nikiforuk Bell

Account Executive, BC – Greater Vancouver & Fraser Valley

604.807.7545

1.866.414.9109 ext. 7004

lisa.nikiforukbell@canadaguaranty.ca

Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC
Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC

Nicole Raknes

Account Executive, Vancouver Island & Central BC

604.318.1582

1.866.414.9109 ext. 7161

nicole.raknes@canadaguaranty.ca

Photo of Jennifer Rathbone, Account Executive, Calgary. Photo of Jennifer Rathbone, Account Executive, Calgary.
Photo of Jennifer Rathbone, Account Executive, Calgary. Photo of Jennifer Rathbone, Account Executive, Calgary.

Jennifer Rathbone

Account Executive, Calgary

403.681.5380

1.866.414.9109 ext. 7096

jennifer.rathbone@canadaguaranty.ca

Photo of Melissa Safadie, Account Executive, Greater Toronto Area West. Photo of Melissa Safadie, Account Executive, Greater Toronto Area West.
Photo of Melissa Safadie, Account Executive, Greater Toronto Area West. Photo of Melissa Safadie, Account Executive, Greater Toronto Area West.

Melissa Safadie

Account Executive, GTA West

437.220.3209

1.866.414.9109 ext. 7077

melissa.safadie@canadaguaranty.ca

Photo of Casey Siena, Account Executive, South Central Ontario. Photo of Casey Siena, Account Executive, South Central Ontario.
Photo of Casey Siena, Account Executive, South Central Ontario. Photo of Casey Siena, Account Executive, South Central Ontario.

Casey Siena

Account Executive, South Central Ontario

437.220.2368

1.866.414.9109 ext. 7032

casey.siena@canadaguaranty.ca

Photo of Gina Spiridigliozzi, Account Executive, Quebec. Photo of Gina Spiridigliozzi, Account Executive, Quebec.
Photo of Gina Spiridigliozzi, Account Executive, Quebec. Photo of Gina Spiridigliozzi, Account Executive, Quebec.

Gina Spiridigliozzi

Account Executive, Quebec

514.594.9281

1.866.414.9109 ext. 7007

gina.spiridigliozzi@canadaguaranty.ca

Julie Thomas – Account Executive, Alberta
Julie Thomas – Account Executive, Alberta

Julie Thomas

Account Executive, Alberta

403.390.2742

1.866.414.9109 ext. 7062

julie.thomas@canadaguaranty.ca

Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta
Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta

Amanda Wind

Account Executive, Calgary & Southern Alberta

403.390.9899

1.866.414.9109 ext. 7127

amanda.wind@canadaguaranty.ca

Business Development Team

Our experienced team of professionals can help you find the right solutions. For questions regarding the submission of an application or for more information about the products and services available through Canada Guaranty, please contact your dedicated regional Account Executive.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

With more than 30 years of mortgage industry experience, Mary’s dedication and appreciation for developing lifelong client relationships began early. Mary’s career started in the branch network at Meridian Credit Union (Formerly HEPCOE) where Mary learned the value and importance of customer service. Mary also sold Real Estate and obtained her Certified Financial Planning designation in the 90’s. In 2006, Mary joined Canada Guaranty and played a key role in creating a successful new default insurance entrant, while overcoming significant barriers. Throughout the years, Mary has ensured Canada Guaranty established a strong service culture, while overseeing the critical growth of important industry relationships and strategic integrations with Lender partners.

As Senior Vice President of Sales and Marketing, Mary is responsible for all aspects of Canada Guaranty’s growing customer base. Mary is the quintessential champion of the customer and is consistently able to galvanize organizational support for her solutions. Her focused, hands-on, no-task-is-too-small leadership style consistently demonstrates the importance of building a strong, collaborative culture, holding herself and others to the highest standard. Recognized for her energy, positivity, and consummate professionalism, her compassion and ability to inspire and motivate others are exemplary. Her ability to recognize opportunities that create value for customers is complemented by her thoughtfulness, integrity, and a commitment to understanding the unique needs of each partner. Mary has always been focused on ensuring Canada Guaranty supports mortgage professionals with quality information to support their business and, ultimately, Canada’s first-time home buyers.

Mary has continued to share her time and industry knowledge, providing guidance and support to individuals, charities, and organizations within our industry. Her adaptability, determination, and superior work ethic have helped shape Canada Guaranty’s successful trajectory. Mary’s contributions and commitment to excellence were recognized by the industry in 2023 when she was inducted into the Canadian Mortgage Hall of Fame.

Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.
Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.

Darren Kirk

Vice President, Regional Sales

403.473.8482

1.866.414.9109 ext. 7003

darren.kirk@canadaguaranty.ca

With more than 20 years of mortgage lending and insurance experience, Darren Kirk brings a wealth of industry expertise to Canada Guaranty. Born, raised and educated in Calgary, for the past eight years Darren has helped build a dedicated team of Account Executives and continues to help lead the successful growth of Canada Guaranty’s National Sales Team.

Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.
Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.

David Napoleone

Director, National Accounts

647.287.8545

1.866.414.9109 ext. 7086

david.napoleone@canadaguaranty.ca

As Director of National Accounts, David is responsible for establishing new partnerships and managing all facets of the customer relationship with executives and key stakeholders at national banks and lending institutions across Canada. Prior to taking on the role of Director, David worked as an Account Executive with Canada Guaranty since 2013. David joined the team with a proven track record of success, reflecting a passion for delivering exceptional service. Applying his diverse industry experience, David continued to develop his career by supporting a growing customer base in the GTA North and Northern Ontario regions.

David began his career 18 years ago at ING Direct (now Tangerine Bank) where he gained valuable skills and financial services expertise working in progressive roles within the Lending, Mortgages, Marketing and Mortgage Broker Sales channels. Focused on improving the service and creative solutions available to his clients, David is continually recognized for his ability to build and maintain strong relationships in the industry.

Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.
Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.

Jason Neziol

Director, National Accounts

416.564.7236

1.866.414.9109 ext. 7162

jason.neziol@canadaguaranty.ca

Jason brings more than 23 years of financial services experience, including a history of Retail Banking, Default Mortgage Insurance, and Sales Management. His career began at RBC Royal Bank, where he worked within the Retail space. Prior to joining Canada Guaranty in 2020, Jason enjoyed a 19-year career working in mortgage default insurance where he held a number of diverse and progressive positions since 2000. His extensive experience spanned roles in Sales Management in British Columbia and Ontario, and most recently as the Vice President of Loss Mitigation.

In his current role as Director, National Accounts, Jason looks forward to developing national and regional relationships with our valued Lender and Credit Union partners. His continued desire to understand the individual needs of each partner is critical to Jason’s commitment to ensuring they receive personalized service and effective solutions to successfully support their customers.

Liz Sanchez Liz Sanchez – Director, National Accounts
Liz Sanchez Liz Sanchez – Director, National Accounts

Liz Sanchez

Director, National Accounts

647.278.3536

1.866.414.9109 ext. 7070

liz.sanchez@canadaguaranty.ca

Liz has over 21 years of industry experience, including a history of creditor insurance, default mortgage insurance, and Sales Management. After graduating university, Liz gained valuable experience working in mortgage default insurance where she held a variety of progressive positions over her eight-year tenure. Following that, she held a leadership position in the RBC Mortgage Specialists channel, gaining valuable insight within a mortgage lending environment. Since joining Canada Guaranty in 2013, Liz has enjoyed exposure to different roles within the organization, most recently leading the Ontario Sales Team. Her current position as Director, National Accounts, puts her front and centre with our valued customers, establishing and managing national relationships for our key lender accounts. Understanding what is important to our customers’ business, and how Canada Guaranty can continue to provide exceptional support and service, is always top of mind. Liz maintains a strong commitment to creating long-term partnerships with our customers, rooted in her desire to provide meaningful interactions at every opportunity.

Loss Management and Claims

Depending on the nature of your inquiry or the purpose of your submission, please contact the appropriate department to ensure we can address your specific needs.


Claim Submissions and Inquiries

All documentation and inquiries specifically related to claim submissions should be submitted via the following:

E-mail: claims@canadaguaranty.ca
Fax: 1.866.668.7043


Loss Management Submissions and Inquiries

All documentation and inquiries specifically related to arrears reporting, default management and workouts should be submitted via the following:

E-mail: lossmanagement@canadaguaranty.ca
Fax: 1.866.668.7043


General Loss Management and Claim Inquiries

For general inquiries related to loss management and claims, please contact our Loss Management Team at:

Tel: 1.866.414.9109 ext. 7001

Fraud Reporting

Canada Guaranty encourages lenders to report all cases of mortgage fraud and misrepresentation upon discovery. In an effort to combat this problem, we are committed to sharing information following the review of such cases with our industry partners and stakeholders.

For more information, please visit the Mortgage Fraud Prevention centre or, if you wish to receive additional training on mortgage fraud awareness, please contact your dedicated Canada Guaranty Account Executive.

Collaboration is essential to combating mortgage fraud in Canada. As an industry partner, if you suspect fraud or misrepresentation, we encourage you to notify the Canada Guaranty fraud team via e-mail at: fraudwatch@canadaguaranty.ca

Media Centre

For all media inquiries, please contact:

Mary Putnam
Senior Vice President, Sales & Marketing

Telephone: 416.640.8936
E-mail: mary.putnam@canadaguaranty.ca


Mailing Address:

Canada Guaranty Mortgage Insurance Company
1 Toronto Street, Suite 400
Toronto, Ontario
M5C 2V6

Attn: Mary Putnam

Corporate Head Office

Canada Guaranty Mortgage Insurance Company

1 Toronto Street, Suite 400
Toronto, Ontario
M5C 2V6

Toll Free Business Line:1.866.414.9109
Local Business Line (Toronto):416.640.8924
Local Business Fax (Toronto):416.640.8948

National Underwriting Centre

Toll Free: 1.877.244.8422
Toll Free Fax: 1.877.244.8448
E-mail: underwriting@canadaguaranty.ca

National Underwriting Centre

Toll Free:  1.877.244.8422
Toll Free Fax:  1.877.244.8448
E-mail:  underwriting@canadaguaranty.ca

Hours of Operation

Monday to Friday:  8:00 AM – 10:00 PM (ET)
Saturday:  10:00 AM – 6:00 PM (ET)
Sunday: Closed

 

Holiday Hours

Unless otherwise noted, regular business hours remain in effect.
The National Underwriting Centre will be closed on the following dates:

  • Christmas Day: Monday, December 25, 2023
  • Boxing Day: Tuesday, December 26, 2023
  • New Year’s Day: Monday, January 1, 2024

 


Log in to submit an online application through Canada Guaranty’s Vantage underwriting system.

Leadership Team

Canada Guaranty’s executive team consists of proven leaders with industry experience, knowledge and expertise in structured finance, product development, risk management and mortgage lending.

Photo of Andy Charles, President and Chief Executive Officer. Photo of Andy Charles, President and Chief Executive Officer.
Photo of Andy Charles, President and Chief Executive Officer. Photo of Andy Charles, President and Chief Executive Officer.

Andy Charles

President and Chief Executive Officer

416.640.8931

1.866.414.9109 ext. 8931

andrew.charles@canadaguaranty.ca

Andy Charles is the President and Chief Executive Officer of Canada Guaranty serving in this capacity since 2005. Prior to Canada Guaranty, Mr. Charles was an executive in CIBC’s residential mortgage business for 15 years. In 2005, he joined AIG United Guaranty as President and Chief Executive Officer to establish a third mortgage default insurer in Canada and ended a longstanding market duopoly. Mr. Charles guided the Canadian operation through the global financial crisis and facilitated a successful transition to Canadian ownership under the Canada Guaranty brand. Canada Guaranty has provided high ratio mortgage default insurance to over 350,000 Canadians representing $68 Billion of residential mortgage volumes.

In addition, Andy is a Board Director with Fairstone Bank of Canada serving as the Chair of the Conduct Review Committee and holds a Bachelor of Business Administration from Toronto Metropolitan University (formerly Ryerson University).

In 2012 Mr. Charles was inducted into the Canadian Mortgage Hall of Fame.

Maria Pimenta

Chief Operating Officer

416.640.8937

1.866.414.9109 ext. 8937

maria.pimenta@canadaguaranty.ca

As Chief Operating Officer, Maria leads the Underwriting, Information Technology, Portfolio Insurance, and Claims and Loss Management teams. Maria joined Canada Guaranty at its inception in 2006 (then known as AIG United Guaranty), and from the beginning was involved in critical startup responsibilities, integral to growing the organization. Her more than 25 years of progressive experience and extensive accomplishments in the financial services industry have contributed to effective leadership throughout her career.

Prior to joining Canada Guaranty, Maria managed the Specialized Sales Force at RBC Royal Bank where she oversaw strategic planning, training, analysis, and program development for this team. During her time at RBC, she held various management positions in sales, market planning, and operations.

Maria holds an MBA from Dalhousie University and is a Fellow of the Institute of Canadian Bankers.

Curtis Gergley-Garner

Chief Risk Officer

416.640.8935

1.866.414.9109 ext. 8935

curtis.gergley@canadaguaranty.ca

As Chief Risk Officer, Curtis has more than 20 years of financial services experience. Having worked in both Canada and the United States, his diverse background includes customer and risk analytics, capital and portfolio management (including pricing and risk management for capital markets and consumer loan portfolios), economic and regulatory capital allocation, financial software development, customer up-lift and response analytics, and credit cards portfolio management.

Prior to joining Canada Guaranty, Curtis served as the Director of Risk Methodology and Analytics for Consumer Banking at BMO Financial Group where he led a team that developed and maintained all areas of credit risk and capital analytics, models, strategy, and methodology for more than $190 Billion of consumer loan exposures in Canada and the U.S. Curtis holds an Honours Bachelor of Arts degree in Economics from the University of Calgary and an MA in Economics from Simon Fraser University.

Ben Eaves

Chief Financial Officer

416.640.8942

1.866.414.9109 ext. 8942

ben.eaves@canadaguaranty.ca

With more than 20 years of experience in the financial services industry, Ben Eaves has held increasingly senior finance positions with insurance companies in Canada and Australia after training and qualifying as a Chartered Accountant with PricewaterhouseCoopers. Ben holds a Bachelor of Arts degree in Economics from the University of Western Ontario and is a CFA Charterholder.

Geoff Scott

Senior Vice President, Operations

416.640.8934

1.866.414.9109 ext. 8934

geoff.scott@canadaguaranty.ca

Geoff Scott brings over 25 years of Canadian banking experience to the Canada Guaranty team. Beginning in retail branches at Canada Trust, then moving to e-commerce at Bank of Montreal and mortgage banking at CIBC, he has contributed to every aspect of retail credit. Geoff has led successful mortgage approval teams in Vancouver, Montreal and Toronto. Leading the Underwriting and Technology groups, Geoff is focused on delivering a superior service experience to his customers.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

With more than 30 years of mortgage industry experience, Mary’s dedication and appreciation for developing lifelong client relationships began early. Mary’s career started in the branch network at Meridian Credit Union (Formerly HEPCOE) where Mary learned the value and importance of customer service. Mary also sold Real Estate and obtained her Certified Financial Planning designation in the 90’s. In 2006, Mary joined Canada Guaranty and played a key role in creating a successful new default insurance entrant, while overcoming significant barriers. Throughout the years, Mary has ensured Canada Guaranty established a strong service culture, while overseeing the critical growth of important industry relationships and strategic integrations with Lender partners.

As Senior Vice President of Sales and Marketing, Mary is responsible for all aspects of Canada Guaranty’s growing customer base. Mary is the quintessential champion of the customer and is consistently able to galvanize organizational support for her solutions. Her focused, hands-on, no-task-is-too-small leadership style consistently demonstrates the importance of building a strong, collaborative culture, holding herself and others to the highest standard. Recognized for her energy, positivity, and consummate professionalism, her compassion and ability to inspire and motivate others are exemplary. Her ability to recognize opportunities that create value for customers is complemented by her thoughtfulness, integrity, and a commitment to understanding the unique needs of each partner. Mary has always been focused on ensuring Canada Guaranty supports mortgage professionals with quality information to support their business and, ultimately, Canada’s first-time home buyers.

Mary has continued to share her time and industry knowledge, providing guidance and support to individuals, charities, and organizations within our industry. Her adaptability, determination, and superior work ethic have helped shape Canada Guaranty’s successful trajectory. Mary’s contributions and commitment to excellence were recognized by the industry in 2023 when she was inducted into the Canadian Mortgage Hall of Fame.

Regional Sales Team

Canada Guaranty’s Regional Sales Team is committed to providing you with the personalized service, information and training you need to better assist your clients. Please contact a regional Account Executive for more information about our mortgage insurance products and services. Let us help you find the right solution for your borrowers’ unique needs.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.
Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.

Darren Kirk

Vice President, Regional Sales

403.473.8482

1.866.414.9109 ext. 7003

darren.kirk@canadaguaranty.ca

Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.
Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.

David Napoleone

Director, National Accounts

647.287.8545

1.866.414.9109 ext. 7086

david.napoleone@canadaguaranty.ca

Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.
Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.

Jason Neziol

Director, National Accounts

416.564.7236

1.866.414.9109 ext. 7162

jason.neziol@canadaguaranty.ca

Liz Sanchez Liz Sanchez – Director, National Accounts
Liz Sanchez Liz Sanchez – Director, National Accounts

Liz Sanchez

Director, National Accounts

647.278.3536

1.866.414.9109 ext. 7070

liz.sanchez@canadaguaranty.ca

Photo of Brad Checknita, Director of Sales, Western Canada. Photo of Brad Checknita, Director of Sales, Western Canada.
Photo of Brad Checknita, Director of Sales, Western Canada. Photo of Brad Checknita, Director of Sales, Western Canada.

Brad Checknita

Director of Sales, Western Canada

778.389.4072

1.866.414.9109 ext. 7125

brad.checknita@canadaguaranty.ca

Photo of Mike Klassen, Director of Sales, Eastern Canada Photo of Mike Klassen, Director of Sales, Eastern Canada
Photo of Mike Klassen, Director of Sales, Eastern Canada Photo of Mike Klassen, Director of Sales, Eastern Canada

Mike Klassen

Director of Sales, Eastern Canada

902.403.8086

1.866.414.9109 ext. 7058

mike.klassen@canadaguaranty.ca

Photo of Jamie Woods, Director of Sales, Quebec. Photo of Jamie Woods, Director of Sales, Quebec.
Photo of Jamie Woods, Director of Sales, Quebec. Photo of Jamie Woods, Director of Sales, Quebec.

Jamie Woods

Director of Sales, Quebec

514.476.6849

1.866.414.9109 ext. 7134

jamie.woods@canadaguaranty.ca

Photo of January Bakker, Account Executive, Edmonton and Northern Alberta. Photo of January Bakker, Account Executive, Edmonton and Northern Alberta.
Photo of January Bakker, Account Executive, Edmonton and Northern Alberta. Photo of January Bakker, Account Executive, Edmonton and Northern Alberta.

January Bakker

Account Executive, Edmonton & Northern Alberta

780.224.0723

1.866.414.9109 ext. 7075

january.bakker@canadaguaranty.ca

Photo of Chloé Bélanger, Account Executive, Quebec Photo of Chloé Bélanger, Account Executive, Quebec
Photo of Chloé Bélanger, Account Executive, Quebec Photo of Chloé Bélanger, Account Executive, Quebec

Chloé Bélanger

Account Executive, Quebec

514.298.3571

1.866.414.9109 ext. 7179

chloe.belanger@canadaguaranty.ca

Cory Claypole – Account Executive, Southwestern Ontario
Cory Claypole – Account Executive, Southwestern Ontario

Cory Claypole

Account Executive, Southwestern Ontario

226.338.8513

1.866.414.9109 ext. 7059

cory.claypole@canadaguaranty.ca

Petra Evans – Account Executive, Northern Ontario
Petra Evans – Account Executive, Northern Ontario

Petra Evans

Account Executive, GTA North & Northern Ontario

437.860.8425

1.866.414.9109 ext. 7094

petra.evans@canadaguaranty.ca

Alex Gardner – Account Executive, Atlantic Canada
Alex Gardner – Account Executive, Atlantic Canada

Alexandra Gardner

Account Executive, Atlantic Canada

506.998.1890

1.866.414.9109 ext. 7048

alexandra.gardner@canadaguaranty.ca

Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island. Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island.
Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island. Photo of Trish Hall, Account Executive, BC – Greater Vancouver Area and Vancouver Island.

Trish Hall

Account Executive, BC – Greater Vancouver & Sea to Sky

604.365.2415

1.866.414.9109 ext. 7037

trish.hall@canadaguaranty.ca

Sophie Lafortune – Account Executive, Quebec
Sophie Lafortune – Account Executive, Quebec

Sophie Lafortune

Account Executive, Quebec

418.561.8865

1.866.414.9109 ext. 7172

sophie.lafortune@canadaguaranty.ca

Kim Lentowitsch – Account Executive, Manitoba & Saskatchewan
Kim Lentowitsch – Account Executive, Manitoba & Saskatchewan

Kim Lentowitsch

Account Executive, Manitoba & Saskatchewan

204.781.9551

1.866.414.9109 ext. 7090

kim.lentowitsch@canadaguaranty.ca

Photo of Michelle Ma, Account Executive, GTA and Northern Ontario Photo of Michelle Ma, Account Executive, GTA and Northern Ontario
Photo of Michelle Ma, Account Executive, GTA and Northern Ontario Photo of Michelle Ma, Account Executive, GTA and Northern Ontario

Michelle Ma

Account Executive, Greater Toronto Area

416.671.8369

1.866.414.9109 ext. 7112

michelle.ma@canadaguaranty.ca

Photo of Annie Maurais, Account Executive, Quebec. Photo of Annie Maurais, Account Executive, Quebec.
Photo of Annie Maurais, Account Executive, Quebec. Photo of Annie Maurais, Account Executive, Quebec.

Annie Maurais

Account Executive, Quebec

514.298.9824

1.866.414.9109 ext. 7018

annie.maurais@canadaguaranty.ca

Photo of Jamie McCarthy, Account Executive, Atlantic Canada. Photo of Jamie McCarthy, Account Executive, Atlantic Canada.
Photo of Jamie McCarthy, Account Executive, Atlantic Canada. Photo of Jamie McCarthy, Account Executive, Atlantic Canada.

Jamie McCarthy

Account Executive, Atlantic Canada

902.401.2266

1.866.414.9109 ext. 7140

jamie.mccarthy@canadaguaranty.ca

Photo of Kevin McGuire, Account Executive, Ottawa Region. Photo of Kevin McGuire, Account Executive, Ottawa Region.
Photo of Kevin McGuire, Account Executive, Ottawa Region. Photo of Kevin McGuire, Account Executive, Ottawa Region.

Kevin McGuire

Account Executive, Ottawa Region

613.716.7346

1.866.414.9109 ext. 7081

kevin.mcguire@canadaguaranty.ca

Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior. Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior.
Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior. Photo of Lisa Nikiforuk Bell, Account Executive, BC – Greater Vancouver Area and BC Interior.

Lisa Nikiforuk Bell

Account Executive, BC – Greater Vancouver & Fraser Valley

604.807.7545

1.866.414.9109 ext. 7004

lisa.nikiforukbell@canadaguaranty.ca

Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC
Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC Photo of Nicole Raknes, Account Executive, Vancouver Island & Central BC

Nicole Raknes

Account Executive, Vancouver Island & Central BC

604.318.1582

1.866.414.9109 ext. 7161

nicole.raknes@canadaguaranty.ca

Photo of Jennifer Rathbone, Account Executive, Calgary. Photo of Jennifer Rathbone, Account Executive, Calgary.
Photo of Jennifer Rathbone, Account Executive, Calgary. Photo of Jennifer Rathbone, Account Executive, Calgary.

Jennifer Rathbone

Account Executive, Calgary

403.681.5380

1.866.414.9109 ext. 7096

jennifer.rathbone@canadaguaranty.ca

Photo of Melissa Safadie, Account Executive, Greater Toronto Area West. Photo of Melissa Safadie, Account Executive, Greater Toronto Area West.
Photo of Melissa Safadie, Account Executive, Greater Toronto Area West. Photo of Melissa Safadie, Account Executive, Greater Toronto Area West.

Melissa Safadie

Account Executive, GTA West

437.220.3209

1.866.414.9109 ext. 7077

melissa.safadie@canadaguaranty.ca

Photo of Casey Siena, Account Executive, South Central Ontario. Photo of Casey Siena, Account Executive, South Central Ontario.
Photo of Casey Siena, Account Executive, South Central Ontario. Photo of Casey Siena, Account Executive, South Central Ontario.

Casey Siena

Account Executive, South Central Ontario

437.220.2368

1.866.414.9109 ext. 7032

casey.siena@canadaguaranty.ca

Photo of Gina Spiridigliozzi, Account Executive, Quebec. Photo of Gina Spiridigliozzi, Account Executive, Quebec.
Photo of Gina Spiridigliozzi, Account Executive, Quebec. Photo of Gina Spiridigliozzi, Account Executive, Quebec.

Gina Spiridigliozzi

Account Executive, Quebec

514.594.9281

1.866.414.9109 ext. 7007

gina.spiridigliozzi@canadaguaranty.ca

Julie Thomas – Account Executive, Alberta
Julie Thomas – Account Executive, Alberta

Julie Thomas

Account Executive, Alberta

403.390.2742

1.866.414.9109 ext. 7062

julie.thomas@canadaguaranty.ca

Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta
Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta Photo of Amanda Wind, Account Executive, Calgary and Southern Alberta

Amanda Wind

Account Executive, Calgary & Southern Alberta

403.390.9899

1.866.414.9109 ext. 7127

amanda.wind@canadaguaranty.ca

Business Development Team

Our experienced team of professionals can help you find the right solutions. For questions regarding the submission of an application or for more information about the products and services available through Canada Guaranty, please contact your dedicated regional Account Executive.

Mary Putnam
Mary Putnam

Mary Putnam

Senior Vice President, Sales & Marketing

416.640.8936

1.866.414.9109 ext. 8936

mary.putnam@canadaguaranty.ca

With more than 30 years of mortgage industry experience, Mary’s dedication and appreciation for developing lifelong client relationships began early. Mary’s career started in the branch network at Meridian Credit Union (Formerly HEPCOE) where Mary learned the value and importance of customer service. Mary also sold Real Estate and obtained her Certified Financial Planning designation in the 90’s. In 2006, Mary joined Canada Guaranty and played a key role in creating a successful new default insurance entrant, while overcoming significant barriers. Throughout the years, Mary has ensured Canada Guaranty established a strong service culture, while overseeing the critical growth of important industry relationships and strategic integrations with Lender partners.

As Senior Vice President of Sales and Marketing, Mary is responsible for all aspects of Canada Guaranty’s growing customer base. Mary is the quintessential champion of the customer and is consistently able to galvanize organizational support for her solutions. Her focused, hands-on, no-task-is-too-small leadership style consistently demonstrates the importance of building a strong, collaborative culture, holding herself and others to the highest standard. Recognized for her energy, positivity, and consummate professionalism, her compassion and ability to inspire and motivate others are exemplary. Her ability to recognize opportunities that create value for customers is complemented by her thoughtfulness, integrity, and a commitment to understanding the unique needs of each partner. Mary has always been focused on ensuring Canada Guaranty supports mortgage professionals with quality information to support their business and, ultimately, Canada’s first-time home buyers.

Mary has continued to share her time and industry knowledge, providing guidance and support to individuals, charities, and organizations within our industry. Her adaptability, determination, and superior work ethic have helped shape Canada Guaranty’s successful trajectory. Mary’s contributions and commitment to excellence were recognized by the industry in 2023 when she was inducted into the Canadian Mortgage Hall of Fame.

Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.
Photo of Darren Kirk, Vice President, Regional Sales. Photo of Darren Kirk, Vice President, Regional Sales.

Darren Kirk

Vice President, Regional Sales

403.473.8482

1.866.414.9109 ext. 7003

darren.kirk@canadaguaranty.ca

With more than 20 years of mortgage lending and insurance experience, Darren Kirk brings a wealth of industry expertise to Canada Guaranty. Born, raised and educated in Calgary, for the past eight years Darren has helped build a dedicated team of Account Executives and continues to help lead the successful growth of Canada Guaranty’s National Sales Team.

Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.
Photo of David Napoleone, Director of National Accounts. Photo of David Napoleone, Director of National Accounts.

David Napoleone

Director, National Accounts

647.287.8545

1.866.414.9109 ext. 7086

david.napoleone@canadaguaranty.ca

As Director of National Accounts, David is responsible for establishing new partnerships and managing all facets of the customer relationship with executives and key stakeholders at national banks and lending institutions across Canada. Prior to taking on the role of Director, David worked as an Account Executive with Canada Guaranty since 2013. David joined the team with a proven track record of success, reflecting a passion for delivering exceptional service. Applying his diverse industry experience, David continued to develop his career by supporting a growing customer base in the GTA North and Northern Ontario regions.

David began his career 18 years ago at ING Direct (now Tangerine Bank) where he gained valuable skills and financial services expertise working in progressive roles within the Lending, Mortgages, Marketing and Mortgage Broker Sales channels. Focused on improving the service and creative solutions available to his clients, David is continually recognized for his ability to build and maintain strong relationships in the industry.

Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.
Photo of Jason Neziol, Director of National Accounts. Photo of Jason Neziol, Director of National Accounts.

Jason Neziol

Director, National Accounts

416.564.7236

1.866.414.9109 ext. 7162

jason.neziol@canadaguaranty.ca

Jason brings more than 23 years of financial services experience, including a history of Retail Banking, Default Mortgage Insurance, and Sales Management. His career began at RBC Royal Bank, where he worked within the Retail space. Prior to joining Canada Guaranty in 2020, Jason enjoyed a 19-year career working in mortgage default insurance where he held a number of diverse and progressive positions since 2000. His extensive experience spanned roles in Sales Management in British Columbia and Ontario, and most recently as the Vice President of Loss Mitigation.

In his current role as Director, National Accounts, Jason looks forward to developing national and regional relationships with our valued Lender and Credit Union partners. His continued desire to understand the individual needs of each partner is critical to Jason’s commitment to ensuring they receive personalized service and effective solutions to successfully support their customers.

Liz Sanchez Liz Sanchez – Director, National Accounts
Liz Sanchez Liz Sanchez – Director, National Accounts

Liz Sanchez

Director, National Accounts

647.278.3536

1.866.414.9109 ext. 7070

liz.sanchez@canadaguaranty.ca

Liz has over 21 years of industry experience, including a history of creditor insurance, default mortgage insurance, and Sales Management. After graduating university, Liz gained valuable experience working in mortgage default insurance where she held a variety of progressive positions over her eight-year tenure. Following that, she held a leadership position in the RBC Mortgage Specialists channel, gaining valuable insight within a mortgage lending environment. Since joining Canada Guaranty in 2013, Liz has enjoyed exposure to different roles within the organization, most recently leading the Ontario Sales Team. Her current position as Director, National Accounts, puts her front and centre with our valued customers, establishing and managing national relationships for our key lender accounts. Understanding what is important to our customers’ business, and how Canada Guaranty can continue to provide exceptional support and service, is always top of mind. Liz maintains a strong commitment to creating long-term partnerships with our customers, rooted in her desire to provide meaningful interactions at every opportunity.

Loss Management and Claims

Depending on the nature of your inquiry or the purpose of your submission, please contact the appropriate department to ensure we can address your specific needs.


Claim Submissions and Inquiries

All documentation and inquiries specifically related to claim submissions should be submitted via the following:

E-mail: claims@canadaguaranty.ca
Fax: 1.866.668.7043


Loss Management Submissions and Inquiries

All documentation and inquiries specifically related to arrears reporting, default management and workouts should be submitted via the following:

E-mail: lossmanagement@canadaguaranty.ca
Fax: 1.866.668.7043


General Loss Management and Claim Inquiries

For general inquiries related to loss management and claims, please contact our Loss Management Team at:

Tel: 1.866.414.9109 ext. 7001

Fraud Reporting

Canada Guaranty encourages lenders to report all cases of mortgage fraud and misrepresentation upon discovery. In an effort to combat this problem, we are committed to sharing information following the review of such cases with our industry partners and stakeholders.

For more information, please visit the Mortgage Fraud Prevention centre or, if you wish to receive additional training on mortgage fraud awareness, please contact your dedicated Canada Guaranty Account Executive.

Collaboration is essential to combating mortgage fraud in Canada. As an industry partner, if you suspect fraud or misrepresentation, we encourage you to notify the Canada Guaranty fraud team via e-mail at: fraudwatch@canadaguaranty.ca

Media Centre

For all media inquiries, please contact:

Mary Putnam
Senior Vice President, Sales & Marketing

Telephone: 416.640.8936
E-mail: mary.putnam@canadaguaranty.ca


Mailing Address:

Canada Guaranty Mortgage Insurance Company
1 Toronto Street, Suite 400
Toronto, Ontario
M5C 2V6

Attn: Mary Putnam