Canada Guaranty’s Commitment to Privacy
Canada Guaranty Mortgage Insurance Company (“Canada Guaranty”) protects your privacy and the confidentiality of your personal information, as it is an important aspect of our operations. As a provider of financial products and related services, the collection and use of customers’ personal information is fundamental to our day-to-day business operations. We strive to provide you with the best customer service. To us, that includes treating your personal information fairly and with respect. Each Canada Guaranty employee and representative must abide by our commitment to privacy in the handling of personal information.
What is Personal Information?
Personal Information means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
Canada Guaranty obtains, either independently or from their customers and other nonaffiliated third parties, personal information. This personal information relating to an individual includes, but is not limited to, the following:
- Loan application information
- Information from credit reporting agencies
- Information regarding the specific transaction
- Property information
Accountability to Customers
Why We Collect Information
Whenever we collect information about you, we will explain how we intend to use it, either at that time or earlier. We will limit the information we collect to what we need for those purposes and we will use it only for those purposes. If we wish to use your information for any other purpose we will obtain your consent.
We ask you for information to serve your financial needs. We obtain most of our information about you directly from you, in addition to other third party sources.
Personal information is required:
- to verify your identity;
- to evaluate your application for underwriting insurance, particularly with respect to the credit risk being undertaken;
- to administer our insurance business properly;
- to comply with regulatory requirements or as may be authorized or required by law;
- to analyze and manage risk; and
- to share risk with reinsurers
Your knowledge and consent are required before we may collect, use or disclose your personal information, except in special circumstances, such as during a fraud investigation, an investigation by the police, or in situations otherwise permitted by law.
We accept any of the following as your consent for Canada Guaranty’s existing use and future collection, use and disclosure of your personal information for the purposes identified herein or in any document in which you expressly give your consent:
- Your receipt of this Personal Information Policy, unless you advise Canada Guaranty, either orally or in writing, that you do not agree with the terms stated in this Policy, and that you wish to opt out of all or portions of it;
- Your unrestricted provision of information to Canada Guaranty either directly or through financial institutions or mortgage brokers; or
- Your express written or oral consent as obtained through the application for mortgage default insurance.
You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions. Please note that withdrawing your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive.
To withdraw your consent, you should contact our Compliance Officer, in writing, at the address listed below. Unless otherwise heard from you, you are giving us your consent for the collection, use and disclosure of personal information as provided in this Policy for the purposes identified herein.
Limiting Collection of Information
The personal information about you, which we collect, will be limited to that which is necessary for the purposes identified to you by us. Information will be collected by us by fair and lawful means.
Limiting Use, Disclosure and Retention of Information
We will not use or disclose your personal information for purposes other than those identified to you at the time your consent was given. We will seek your further consent before using the information for purposes beyond the scope of your original consent.
There are some unavoidable types of disclosure of your personal information which may occasionally occur as part of Canada Guaranty fulfilling its routine obligations and/or conducting its business in the ordinary course. This includes, for example, disclosure to rating agencies, consumer reporting agencies, partners, consultants and suppliers to Canada Guaranty (also known collectively as “service providers”).
We will retain your information only for the time it is required, for the purposes we describe and for a reasonable length of time thereafter, in case we need to meet any potential obligations or legal or government requirements. Where necessary, some of the information we collect for insurance purposes is kept for extended periods of time in compliance with the relevant laws. Once your personal information is no longer required, it will be destroyed or made anonymous.
Accuracy of Information
All decisions involving personal information should be based on accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.
Safeguarding Your Information
We will protect your information, whether in electronic or paper based format, with strict safeguards and security measures, to protect it from unauthorized access, disclosure or misuse. We audit our security procedures regularly to ensure that they are being properly administered and that they remain effective and appropriate.
Provision of Access to Information
We will give you access to the information we retain about you within a reasonable time, upon receipt of a written request and satisfactory identification. You also have the right to know to whom your personal information has been disclosed, except where such disclosure was to a governmental body or service provider for routine purposes or to a governmental body where that body has exercised a legal right to obtain same.
We may charge you a nominal fee for processing your request, and if so, we will give you advance notice of the amount thereof.
In some cases, we may not provide access to personal information within our possession or control. This may occur when:
- doing so would reasonably be expected to threaten the life or security of another individual;
- disclosure would reveal confidential commercial information;
- the personal information is protected by solicitor/client privilege; or
- the information was collected during the investigation of a legal matter or related to the detection and prevention of fraud or cannot be disclosed for other legal reasons.
If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal.
Do You Have Questions or Concerns?
If you have a privacy question, concern or complaint that you wish to bring forward, please follow the below steps to ensure we can effectively address your concerns and resolve any issues as quickly as possible.
Start at the Source
To initiate this process, please contact the Canada Guaranty employee with whom you have been dealing. Most questions can be answered immediately.
Should the employee not be able to address or resolve your concerns to your satisfaction, please request that the issue be brought to the attention of the Department Manager who will contact you directly.
Escalate Your Concern
If the issue has not yet been resolved, you may then contact Canada Guaranty’s Compliance Officer at:
Canada Guaranty Compliance Officer
1 Toronto Street, Suite 400
Toronto, ON M5C 2V6
Toll Free: 1.866.414.9109 Ext. 8935 | Toronto: 416.640.8935
Canada Guaranty – General Insurance OmbudService
If your concerns have still not been resolved to your satisfaction, please contact the General Insurance OmbudService at:
General Insurance OmbudService (GIO)
10 Milner Business Court, Suite 701
Toronto, ON M1B 3C6
Toll Free: 1.877.225.0446
Additional Resources and Information
If you are not satisfied with the final decision of the General Insurance OmbudService, you may wish to contact either:
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
Toll Free: 1.866.461.3222
Privacy Commissioner of Canada
112 Kent Street
Place de Ville, Tower B, 3rd Floor
Ottawa, ON K1A 1H3
Toll Free: 1.800.282.1376
Last Revised: September 17, 2013